Should My Business Switch to VoIP?

Should My Business Switch to VoIP?

What is VoIP?

Hosted VoIP is a solution where a carrier owns and manages all telephony networking equipment and enables you to make calls over a broadband internet connection. It's a more cost-effective, multi-functional, and flexible alternative to an analog phone. According to the Market Research Store, global demand for VoIP services is expected to reach about USD 140 million in 2021.

Why You Need It

Reduced Costs

Because hosted VoIP is a cloud-based solution that is managed virtually, the need for expensive networking equipment is drastically reduced. This provides a huge cost-saving advantage because it eliminates installation and maintenance fees. Also, because you’re sending calls over the internet, long-distance and international charges are greatly reduced.

Scalability

Predicting growth is challenging, which is why having a phone system that scales at your pace presents a great advantage. Hosted VoIP is designed to be highly scalable and easy to expand, allowing you to seamlessly add or reduce new phones and increase or decrease bandwidth requirements when needed. 

Mobility

With the rise of the "work from home" and BYOD trends, a mobile phone system is becoming a business necessity. Whereas traditional phone service providers offer mobile accounts that are separate from the phone system, VoIP allows you to make mobile devices endpoints on the same system. This means your employees can make it so their mobile phones ring simultaneously with their work phones.

Productivity

From automated attendants to automatic call forwarding, hosted VoIP makes it so your business never misses important calls. Additionally, it gives you the ability to add collaboration tools like video conferencing and instant messaging, strengthening communication within your organization. Since it allows for enhanced mobility, it also enables employees to take work calls out of the office.

As you can see, there are quite a few benefits of VoIP systems. If you are ready to explore more of what VoIP can do for your organization, contact TDS Networks located in Eagleville, PA  to speak to one of our experts. Call us directly at 610-783-7005 or send us an email to sales@tdsnetworks.com for assistance. You can also visit us on the web!

3 Capabilities Your Contact Center Should Have by 2020

We have seen a lot of changes to the call center and customer experience landscape in 2019. Better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. Let’s look and see how far your business has come in building customer relationships that last or which trends you may need on your 2020 to-do list.

Artificial intelligence integrated into customer interactions: Businesses are getting deeper into predictive analytics, using artificial intelligence applications to help streamline call center experiences for customers and agents.

Digital transformation: Businesses have always tried to differentiate themselves on price or product quality. Today, however, we’re seeing that customers are more frequently looking for something more: a rewarding experience that leads to a long-lasting relationship with a business. Customer interactions are no longer stand-alone activities, and customers are demanding a more comprehensive and consistent experience.

Better contact center analytics: Gone are the days of relying on supervisor skill and know-how to get the most out of a contact center agent. Now, even smaller businesses are taking advantage of sophisticated analytics to turn data – like call and screen recordings, chats, SMS messages and more – into truly useful feedback for their agents.

These three trends have already made an impact on the contact center landscape in 2019. Did your contact center implement any of these? Better yet, are they working for you? If you need more help figuring out how to apply them to your business, get on a more strategic footing by giving us a call at 610-783-7005 or sales@tdsnetworks.com

Is DaaS Right for Your Business?

Business cloud services and related technologies are transforming the workplace and the way people do business. If you’re not taking advantage of telecom services like DaaS, you may be missing out on ways to boost performance in the office and improve connectivity. It’s important to understand what they offer, and below, you’ll find everything you need to determine if DaaS is right for your workplace.

What Is It?

DaaS—desktop-as-a-service—is a business cloud technology that eliminates the limitations of in-office computers. Many employees travel and work remotely throughout the week; DaaS ensures they can access everything on their computer no matter where they are. Through business cloud services, they can load their entire desktop onto a third-party station via Wi-Fi, such as a laptop, and use it the same as if they were in the office.

What Are the Benefits?

The most immediate perk of DaaS is mobility. Employees can access files and software no matter where they are and regardless of if they’re using a laptop, tablet, or another desktop. There’s no more waiting to access or work on collaborative files, ensuring faster turnaround and meeting due dates.

DaaS is also cost-effective. Computers fail over time and require repairs and parts upgrades. Business cloud services don’t. You’ll never have to worry about maintenance or losing files when hard drives crash. And since DaaS is housed in the cloud, you won’t have to update your office infrastructure. Physical computers are also more susceptible to hacking. The cloud is protected by cybersecurity providers so that your data is better defended against threats.

If you’re interested in adding DaaS and business cloud services to your workplace, TDS Networks offers all the resources needed from their Eagleville, PA, location. Call (610) 783-7005 to speak with an associate about their services.

Lets Talk SD-WAN

Lets Talk SD-WAN 

Organizations across industries are implementing SD-WAN to simplify the delivery of WAN services to remote locations and reduce costs. SD-WAN enables IT and business managers to deploy Internet-based connectivity (with its benefits of ubiquity, high bandwidth, and low cost) easily, quickly and with quality reliability, and security.

A look at the benefits of SD-WAN:

• Traffic prioritization down to the application level
• Improved reliability through link aggregation and instant failover using packet steering
• Rapid deployment of new sites with the ability to replicate existing locations
• Streamlined provisioning through the orchestration layer (central management)
• Increased visibility into the network performance and analytics
• Security by encrypting the traffic on public or private networks
• Option to utilize more cost-effective back-up networks and forego costly fiber builds 

SD-WAN will help your business run more efficiently than ever. Get in touch with us to see how SD-WAN can help your organization!