Since the arrival of the cloud, there have been lots of changes within the Unified Communications industry over the last decade. Companies are changing the way they communicate both internally and externally by adopting a Unified Communications as a Service (UCaaS) solution. This technology involves combining many different forms of communication methods such as video conferencing, instant messaging, email and more into one platform. So why are so many businesses in the financial and healthcare industry switching to UCaaS? Let us review three benefits of UCaaS to find out.
Improved Collaboration
Businesses
depend on reliable collaboration tools to operate efficiently. A lapse in
communication between financial associates could have costly consequences, and communication failure between medical professionals could mean life or death.
UCaaS helps organizations house vital information all in one place for
colleagues to work together.
Better Customer Service
Instant
access to your data or patient information allows for quicker response times.
Businesses can connect with customers across multiple outlets such as
messaging, video conferencing and call forwarding, with communications
remaining uninterrupted in the event of a disaster for improved business
continuity. Healthcare organizations and specialists can be video accessible to
diagnose, recommend treatments or for other expertise. Financial institutions
can utilize mobile devices to quickly share timely information with customers
on the move.
Cost savings
The
Cloud can help save on security and data management but also UCaaS. Eliminate
costly on-premise equipment and maintenance or connect on-premise equipment
with cloud software. Financial and healthcare organizations dealing with strict
budget constraints can afford necessary communications plus save time and
improve overall efficiency.
